Incidents | 🇦🇺 D4H Asia Pacific (AP)

Authentication services not available

Thu, 12 Jun 2025 11:17:00 -0000

All systems are now fully operational. Root cause analysis A new release was deployed to production this morning, but due to a misconfiguration in our deployment process one file was not properly deployed, disrupting certain system functions. Our health checks and smoke tests failed to pick up the issue on both our staging and production environments. To prevent this from happening in the future we are adding additional deployment checks to validate that specific system area.

Authentication services not available

Thu, 12 Jun 2025 10:31:00 -0000

Users are reporting difficulties signing in.

Operations Center is down

Mon, 09 Jun 2025 23:58:07 -0000

Operations Center recovered.

Operations Center is down

Mon, 09 Jun 2025 23:53:38 -0000

Operations Center went down.

Operations Center is down

Mon, 09 Jun 2025 23:35:40 -0000

Operations Center recovered.

Operations Center is down

Mon, 09 Jun 2025 23:35:10 -0000

Operations Center went down.

Team Manager unavailable

Wed, 14 May 2025 11:03:00 -0000

Team Manager is now fully operational. Thanks again for your patience.

Team Manager unavailable

Wed, 14 May 2025 11:00:00 -0000

Team Manager is temporarily unavailable. We're deploying a fix now and expect it to be back online in 10–20 minutes. Thanks for your patience.

Some users are experiencing issues with Team Manager mobile apps

Tue, 25 Mar 2025 14:56:00 -0000

The issue affecting the D4H Personnel & Training and Equipment mobile apps has now been resolved. Please update your mobile app to version 2025.3.3. If you continue to experience difficulties after updating, try clearing the cache in the D4H app(s). If problems still persist, please email us at help@d4h.com, and we will connect with you to troubleshoot.

Some users are experiencing issues with Team Manager mobile apps

Mon, 24 Mar 2025 16:51:00 -0000

Personnel & Training - Some users are reporting some screens appear blank on the mobile app on selected phone models. We recommend uninstalling an re-installing the application if this affects you. We are working on a new release which should resolve this. Please contact help@d4h.com of this has impacted you. Equipment Management - It is currently not possible to create a new activity when logging equipment usage through the mobile app. This issue has been resolved and is awaiting distribution approval on the app stores. A workaround is to create the activity on the browser then select it on mobile. We expect a release to be approved for distribution within less than 24 hours. These issues are due to our migration to a new higher performance Team Manager API which provides our new platform for granular permissions, performance, and significant future advancements.

Weather Services Disruption

Tue, 18 Mar 2025 10:37:00 -0000

Weather services are now fully operational.

Weather Services Disruption

Mon, 17 Mar 2025 19:51:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable on Operations Center. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Weather services disruption

Tue, 11 Mar 2025 00:01:00 -0000

Weather services are fully operational again.

Weather services disruption

Mon, 10 Mar 2025 17:41:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Equipment Management Movement Issues

Wed, 05 Feb 2025 18:54:00 -0000

Services have now been resumed. But if you still run into any issues, please drop an email to help@d4h.com

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

A number of accounts are currently experiencing some difficulties with moving and listing equipment. We have identified the issue and are actively working on a fix. We expect a fix to be released shortly.

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

This issue was related to a loss of indexing on equipment items after an equipment move was carried out. A fix was applied at 15:44 UTC resolving this issue. Impacted accounts are currently having their equipment indexes re-built, and our estimate is that all indexes will be restored by 20:00 UTC at the latest. Thank you for your patience.

Operations Center is down

Fri, 04 Oct 2024 01:25:23 -0000

Operations Center recovered.

Operations Center is down

Fri, 04 Oct 2024 01:05:43 -0000

Operations Center went down.

Operations Center is down

Wed, 18 Sep 2024 22:30:42 -0000

Operations Center recovered.

Operations Center is down

Wed, 18 Sep 2024 22:11:43 -0000

Operations Center went down.

Some services are down

Tue, 20 Aug 2024 01:42:00 -0000

We believe the issue to be resolved and are monitoring continued stability.

Some services are down

Tue, 20 Aug 2024 00:59:00 -0000

We have identified the issue and expect performance to be restored shortly.

Some services are down

Tue, 20 Aug 2024 00:44:00 -0000

Operations Center went down.

Team Manager API (v3) is down

Fri, 02 Aug 2024 02:15:20 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Fri, 02 Aug 2024 02:09:40 -0000

Team Manager API (v3) went down.

Team Manager API (v3) is down

Wed, 24 Jul 2024 03:20:36 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Wed, 24 Jul 2024 03:11:34 -0000

Team Manager API (v3) went down.

Team Manager API (v3) is down

Tue, 23 Jul 2024 23:04:41 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Tue, 23 Jul 2024 23:02:56 -0000

Team Manager API (v3) went down.

Team Manager API (v3) is down

Tue, 16 Jul 2024 04:07:41 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Tue, 16 Jul 2024 04:01:43 -0000

Team Manager API (v3) went down.

Team Manager API (v3) is down

Tue, 16 Jul 2024 03:29:40 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Tue, 16 Jul 2024 03:22:05 -0000

Team Manager API (v3) went down.

Team Manager API (v3) is down

Tue, 16 Jul 2024 02:22:06 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Tue, 16 Jul 2024 02:11:11 -0000

Team Manager API (v3) went down.

Operations Center is down

Fri, 26 Apr 2024 02:58:16 -0000

Operations Center recovered.

Operations Center is down

Fri, 26 Apr 2024 02:55:51 -0000

Operations Center went down.

Operations Center is down

Fri, 26 Apr 2024 02:34:46 -0000

Operations Center recovered.

Operations Center is down

Fri, 26 Apr 2024 02:30:14 -0000

Operations Center went down.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 16:45:00 -0000

Users are now able to go back into their Team Dashboard when clicked into the team name. Please note that we continue to monitor it.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 14:21:00 -0000

A small number of users have reported difficulty accessing their Team Manager dashboards. We have already attempted a number of fixes which has resolved the issue for most people who have reported it, and we continue to work on a resolution for everyone.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:17:28 -0000

D4H Team Manager API (v2) recovered.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:15:00 -0000

D4H Team Manager API (v2) went down.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:13:53 -0000

D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:13:04 -0000

D4H Incident Reporting went down.

Difficulties importing multi-line text fields from collections.

Tue, 12 Dec 2023 15:51:00 -0000

This issue has now been resolved on all regions.

Difficulties importing multi-line text fields from collections.

Tue, 12 Dec 2023 13:08:00 -0000

We are currently working on a fix for an issue which is preventing the import of pre-filled multi-line text fields from collections. Preliminary reports suggest this issue was caused by the Rich Text Fields release earlier today. We estimate the fix will be release shortly and will post an update here once resolved.

5 Minutes Scheduled Maintenance for AP Region Upgrade

Wed, 15 Nov 2023 20:00:00 +0000

Maintenance completed

5 Minutes Scheduled Maintenance for AP Region Upgrade

Wed, 15 Nov 2023 20:00:00 +0000

Maintenance completed

5 Minutes Scheduled Maintenance for AP Region Upgrade

Wed, 15 Nov 2023 20:00:00 +0000

Maintenance completed

5 Minutes Scheduled Maintenance for AP Region Upgrade

Wed, 15 Nov 2023 18:00:00 -0000

We expect to put Team Manager into Maintenance Mode for approximately 5 minutes during a 2 hour window, starting at 05:00 AEDT (Australia / Sydney, or 18:00 UTC). We're planning a significant upgrade to the storage systems we use which will provide better storage capacities, disaster recovery, and security. Please note, you may encounter temporary disruptions when uploading and downloading documents and attachments for a very short period after this release. You can subscribe and follow for updates on our Status Page.

5 Minutes Scheduled Maintenance for AP Region Upgrade

Wed, 15 Nov 2023 18:00:00 -0000

5 Minutes Scheduled Maintenance for AP Region Upgrade

Wed, 15 Nov 2023 18:00:00 -0000

D4H Incident Management is down

Wed, 25 Oct 2023 02:14:04 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Wed, 25 Oct 2023 02:13:28 -0000

D4H Incident Management went down.

Some administrators are unable to invite new users.

Tue, 17 Oct 2023 09:15:00 -0000

We have identified the root cause of this issue and applied a fix. All administrators should now be able to continue to invite new users.

Some administrators are unable to invite new users.

Mon, 16 Oct 2023 21:33:00 -0000

We're aware of an issue resulting in some administrators being unable to invite new users. Our teams are working on a fix for this issue at present and and expect it to be resolved by approximately 5am Eastern Time Zone. Thank you for your patience.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Wed, 12 Jul 2023 09:23:10 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Wed, 12 Jul 2023 09:19:46 -0000

D4H Incident Reporting went down.

Reports of Connection Timeouts

Fri, 07 Jul 2023 06:55:00 -0000

We understand that everything is operating normally in the region now. Our teams are now reviewing logs to reach root cause.

Reports of Connection Timeouts

Fri, 07 Jul 2023 06:03:00 -0000

Users of Incident Management in the AP (Sydney) region have reported connection timeouts and difficulties. We are currently working to identify the issue and have manually escalated this internally to find a resolution.

D4H Incident Management is down

Thu, 22 Jun 2023 22:19:22 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Thu, 22 Jun 2023 22:11:09 -0000

D4H Incident Management went down.

Difficulties exporting PDF of Audit Trail or Logs

Wed, 29 Mar 2023 18:46:00 -0000

This issue has been resolved today, and Logs and Audit Trails are now exporting as normal. Please check and click re-run on any exports in the archived incidents list that ran during this period if the export was marked as failed. Our help desk is available on help@d4h.com

Difficulties exporting PDF of Audit Trail or Logs

Tue, 28 Mar 2023 22:28:00 -0000

A number of customers are currently experiencing a timeout when attempting to generate a PDF from an Audit Trail or Logs. We are working on a solution, and will update this status page with further information.

D4H Incident Management is down

Mon, 27 Mar 2023 05:59:18 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Mon, 27 Mar 2023 05:47:39 -0000

D4H Incident Management went down.

D4H Incident Management is down

Mon, 27 Mar 2023 01:35:16 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Mon, 27 Mar 2023 01:25:37 -0000

D4H Incident Management went down.

We are currently experiencing downtime

Mon, 20 Mar 2023 16:36:00 -0000

We have resolved this issue. It was caused by an update which was put in to production at the time of incident which has now been reverted. Thank you for your patience.

We are currently experiencing downtime

Mon, 20 Mar 2023 16:31:00 -0000

Our API is currently unavailable, which has caused a knock-on to cause an "An error has been encountered" error for users who sign-in. We expect this to be fixed in the next minutes.

D4H Incident Management is down

Fri, 17 Mar 2023 06:36:37 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 17 Mar 2023 06:21:42 -0000

D4H Incident Management went down.

D4H Incident Management is down

Fri, 17 Mar 2023 05:12:39 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 17 Mar 2023 04:58:02 -0000

D4H Incident Management went down.

Connectivity Difficulties For Some Users

Fri, 17 Mar 2023 03:48:00 -0000

This issue has been resolved and we continue to monitor for recurrences. Once a root cause has been identified by engineering teams, a solution will be put in place to prevent this from occurring again.

Connectivity Difficulties For Some Users

Fri, 17 Mar 2023 03:41:14 -0000

D4H Incident Management recovered.

Connectivity Difficulties For Some Users

Fri, 17 Mar 2023 03:32:53 -0000

D4H Incident Management went down.

Some services are down

Fri, 10 Feb 2023 17:38:00 -0000

The incident has been resolved. We are monitoring the situation and investigating the cause.

Some services are down

Fri, 10 Feb 2023 17:32:59 -0000

D4H Incident Management went down.

D4H Incident Management is down

Mon, 02 Jan 2023 07:41:14 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Mon, 02 Jan 2023 07:34:57 -0000

D4H Incident Management went down.

Some services are down

Fri, 30 Dec 2022 04:16:00 -0000

We quickly identified the root cause of this issue and our operations team resolved it within 4 minutes of alert. We will follow up with further investigation to prevent reoccurrence.

Some services are down

Fri, 30 Dec 2022 04:11:09 -0000

D4H Incident Management went down.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Tue, 06 Dec 2022 03:27:46 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Tue, 06 Dec 2022 03:20:10 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting went down.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Tue, 29 Nov 2022 00:12:39 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Tue, 29 Nov 2022 00:05:30 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting went down.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Mon, 28 Nov 2022 08:27:52 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Mon, 28 Nov 2022 08:20:19 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting went down.

Custom field data missing from some CSV exports

Thu, 24 Nov 2022 15:18:00 -0000

This issue was resolved shortly after identification. Custom fields data is exporting correctly again.

Custom field data missing from some CSV exports

Thu, 24 Nov 2022 09:25:00 -0000

Some custom field data is currently missing from CSV exports in `Intelligence > Reports`. The fields are blank instead of containing their value. We expect to resolve this issue shortly.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Tue, 01 Nov 2022 02:25:12 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Tue, 01 Nov 2022 02:17:04 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting went down.

Service slow down or unavailable for 6 minutes

Thu, 27 Oct 2022 21:47:00 -0000

We detected a slow down or sometimes unavailability for some of our services on our Asia Pacific region this morning. This slow down lasted for a period of 6 minutes and service is now fully restored for all users.

Some users unable to sign-in

Wed, 12 Oct 2022 17:09:00 -0000

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today. The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Fri, 16 Sep 2022 08:30:00 -0000

Thank you for your patience. A fix has been released for this issue which resolves the difficulty viewing activities for a small number of teams. We recommend switching-on activity auto-ref's for your team, please contact support@d4h.com as an Account Owner if you would like to do so.

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Fri, 16 Sep 2022 06:54:00 -0000

We're currently aware of an issue for a small number of teams which were created before we added the activity automatic numbering 'Auto Ref' and never opted-in. If your account does not use the 'Auto-Ref' function, you may experience difficulties viewing activities at the moment. We are working on a fix presently and estimate resolution today. In the meantime, if you are experiencing this issue and would like to upgrade to switch 'ON' the auto-ref function as a workaround, please have an Account Owner contact support@d4h.com with the request.